How do you pioneer in fast and ever changing world? How do you develop an innovative portfolio of products and services that meet the needs of your customer? Join our 1-day or 2-day masterclass on service design to learn more. The Masterclasses are in Dutch, and specifically target people working at manufacturing companies in the Netherlands.
It’s becoming increasingly difficult to compete solely on price margins, so entrepreneurs are looking for alternative ways to add value for your customers. More and more entrepreneurs identify the need and opportunity to further enhance their offerings with new or improved services. Servitization, a process where product-centric companies develop the capabilities they need to provide added value with services.
The programme ‘MeerWaarde met Diensten’, or added value with services, was initiated by Services Valley, Smart Services Hub and Service Science Factory, all three active in the field of services in Limburg. The province of Limburg and LIOF fiancially support the initiative.
The results of the programme are a book on best practices in regional service innovation, an online tool that measures service innovation, a series of workshops on service innovation, and an intensive three-day innovation programme. These outcomes have been presented during the symposium ‘MeerWaarde met diensten’ on November 18th.
The online tool is available (in Dutch) via www.ServiceInnovationDashboard.com. It’s easy to register your company, fill out a 10 minute questionnaire and invite your colleagues to do the same. This provides you with an analysis of your company’s current innovative capabilities.
The book is available here: Diensteninnovatie is dichterbij dan je denkt! (click)