Service innovation & design
Service innovation is affecting almost every sector, and thus the world we live in. Think about companies like Apple, HelloFresh and Netflix. It is not the product itself that is the unique selling point, but it is the experience that convinces people to use a certain product or service.
Simply producing great things is no longer sufficient, you need to enhance your offerings with a layer of value-added services. Service innovation makes you stand out from your competitors, and with service design being our core competences we make this happen for your company…
Access to knowledge
Being a part of Maastricht University allows us to access the brightest minds in academia. We apply top-notch research in our projects, and work with experts from multiple fields. The ideas that we develop are theoretically sound, and tested with your end-users in mind.
Limburg, situated in the heart of Europe, is rapidly developing in the field of services, and was even named by the European Commission as a large scale demonstrator for service innovation. Your business can directly benefit from this expertise as we are an important player in these developments.
Service offerings are rapidly expanding beyond the traditional service industries. More and more manufacturers realize the added-value that service offerings bring to their customers, while increasing their revenue. The average profit margin of service centric businesses had shown to be significantly higher than the profit margin of product centric businesses.
Service innovation is our passion. We love helping companies evolve their way of working, and enrich their portfolio with amazing offerings! Check our services page to see how.
Dr. Dominik Mahr
Advisory Board & Associate Partners
Prof. Dr. Gaby Odekerken
Prof. Dr. Rob de Bie
Prof. Dr. Jos Lemmink
Dr. Jochen Barth
Dr. Ing. Wynand Bodewes
Prof. Dr. Paul Iske
The Service Science Factory is an innovation entity within Maastricht University. For our projects and programs we work together with the various faculties of Maastricht University, ranging from business to health care.
Flycatcher is a research agency founded in 2000 as a spin-off of Maastricht University. Their smart researchers and innovative IT specialists ensure that you get the information you need. They have access to several databases that can be used for marketing, branding and customer research.
The Service Design for Innovation (SDIN) network is an European Training Network for Early Stage Researchers (ESRs). We have several PhD-researchers that are part of this academic network.
Service Design Network
The Service Design Network is a community of individuals and organisations within the field of Service Design. Their goal is to promote and evolve service design globally by hosting events and sharing/creating knowledge.